Gain an up-to-date view of the quality of your ICT service, directing you to the things that’ll make a positive difference — today and tomorrow.

Improve Logo

 Benefits of Improve 

Unique expertise

We’ve been working with local government and public sector ICT professionals since 1986. There’s no other body that knows what makes your organisations tick like we do, with the data to prove it.

Real desire to help

We’re a member organisation for people like you who work in public sector ICT. So not only do we understand the challenges you face, we have a bona fide interest in helping you overcome them.

Great to work with

Our team is small but mighty. And although we work in the digital and technology world, we believe the personal touch counts for lots. We love what we do, and we love helping people in local government.

 About Improve 

Our benchmarking service was set-up in 2000. Since 2014 we have compared over 70 councils and 11 other organisations. In the last ten years we have benchmarked over 190 organisations.

Our question set has been refined over the years to be the most appropriate for Public Sector organisations, however it can be adapted to any organisation. These invaluable year on year comparisons can be used to monitor performance levels and service improvements.

We hold consultant led results workshops, attended by our Improve manager and in-house web developer where you can learn from our expertise and interact with your peers. We have a broad range of metrics to monitor cost, performance & governance as well as a digital module to monitor your on-line status.

For further information please contact or alternatively call 01604 709456

 The Bigger Picture 

 Improve modules 

Improve – our bespoke programme which gives local government and public sector organisations the real picture of their ICT services – covers five modules: User Satisfaction, Digital, Estate, Cost, and Performance.

 User Satisfaction 

Surveys your user base to discover how they feel about the service they receive.

Guide to User Satisfaction >


Improve Digital provides insight into the extent that your ICT is digitally minded.

Guide to Improve Digital >


Provides insight into the size, cost, and performance of your ICT service.

Guide to Benchmarking >

 About Tableau 


To give you convenient access to your results, your Improve report is delivered through the Tableau Online portal.

Tableau is an interactive data visualisation platform that turns your responses into charts. Each time you login to the portal, your metrics are compared to the most recent data we have from other participants. As the charts are interactive, you have the ability to adjust who you are compared against based on organisation type and year of submission.

To learn more about the online portal and how to use it, view an introduction to Tableau.

Why Tableau?

Fast Analytics

Connect and visualize your data in minutes. Tableau is 10 to 100x faster than existing solutions.

Ease of Use

Anyone can analyse data with intuitive drag & drop products. No programming, just insight.

Big Data, Any Data

From spreadsheets to databases to Hadoop to cloud services, explore any data.

Smart Dashboards

Combine multiple views of data to get richer insight. Best practices of data visualization are baked right in.

Update Automatically

Get the freshest data with a live connection or get automatic updates on a schedule you define.

Share in Seconds

Publish a dashboard with a few clicks to share it live on the web and on mobile devices.

 Frequently Asked Questions 

Get fast answers to the most common questions about Improve.

"Pricing starts from just £1,900. We set our prices on a number of factors — get in touch now for a bespoke quote."

"It can be as quick as a day, but it does depend on the type of analysis you are looking for."

"For the most straightforward projects, you’ll get an easy-to-use interactive data dashboard. For more advanced options, you’ll receive individual analysis and recommendations by our experts."

"It really does depend on the areas you’d like our Improve service to cover. Some areas can be limited to one department or team, or you can get greater context by involving related functions. Get in touch now and we’ll explore the options with you."

"Absolutely — although your data will be anonymised in dashboards and reports, we can introduce you to similar organisations who have discovered similar patterns in their data, or have the same challenges and opportunities."

"As our name implies, Improve exists to help organisations advance their ICT and digital services — and to do that we have to use relevant, real data. In being part of a local government professional association founded in 1986, we have analysed and worked with every kind of local government organisation: from unitary authorities to London boroughs, metropolitan districts to county councils. We also work with other public and third sector organisations, giving us an unmatched level of insight into ICT and digital services for public benefit."

"Aimie Francis is the only name you need to remember for our Improve service! You can call her on 01604 876371 or email her at"

Something not here? Contact us now and we’ll answer any other questions you might have…

 Bit busy at the moment? 
Register your interest for Socitm Improve and we’ll get the ball rolling for you

Contact us

It's good to talk. Call, email or tweet us:
01604 709456