Traditional 
 Benchmarking 


Provides insight into the size, cost, and performance of your ICT service.

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 Traditional  
 
Benchmarking
 

The Improve Estate module provides insight into the relative size of your ICT service. It helps to identify if you have the correct level of staff, and if you are investing in the correct end-user devices. To take part in the service, each participating organisation must provide a count of staff, devices and end-users. You will also be asked how staff are employed; how they are utilised; and turnover. To provide context to questions on devices we collect your default device specifications.

The Improve Cost module examines the cost efficiency of your ICT service. By comparing your organisation with your peers, you will identify areas where you can further reduce costs or may require additional investment. In addition to reviewing the overall cost of ICT, it examines device, support & network costs in greater detail. To take part in the service, each participating organisation must provide the costs associated with your ICT service, along with specific acquisition and support costs for devices if known. Additionally, the number of users, devices and staff are requested to place the cost figures in context.

The Improve Performance looks at the relative performance of your ICT service. It will show how your project performance, key systems availability and incident resolution rate compare to similar organisations. You will also see which governance standards are being adopted by other organisations. To take part in the service, each participating organisation must provide figures related to the downtime experienced key applications and the speed at which issues are resolved by the helpdesk. You will also be asked questions related to how your deliver both your ICT service and projects, along with how closely you have adopted industry standards.

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